Shipping Policy

Thank you for shopping with us! We are committed to providing you with a seamless shopping experience, including reliable and timely shipping. Please review our shipping policy below.

Processing Time

  • All orders will be shipped by FedEx International Priority.
  • Please allow 3-5 working days to process the orders.
  • You will receive a notification by email once your order has been shipped.
  • Direct shipment from Penang, Malaysia facility.
  • Free Shipping for all orders above USD30.
  • Any purchase below USD30 would incur a shipping fee.
  • All transactions are traded in US Dollar.

Estimate Delivery Time

Estimated delivery times vary by location and shipping method chosen. Standard shipping typically takes 7 to 10 business days.

International Shipping

We offer worldwide and international shipping especially to the US and European Countries and other selected countries.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted areas.

Certain products may have shipping restrictions due to size, weight, or legal requirements.

Delays & Issues

While we strive to meet our delivery estimates, unforeseen circumstances such as weather, carrier delays, or customs processing may affect delivery times.

If your order is delayed or you encounter any issues, please contact our customer support team at +6017-408 7899.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please reach out to our customer support within 3 days of the estimated delivery date. We will work with you to resolve the issue promptly.

Help for Product Defect

  • All products are quality checked at the warehouse prior to shipment.
  • In the event you have received defective items, kindly contact us by email to us at info@nexus-integration.com.my within 30 days upon receiving the order.
  • On the other hand, do post back the defect item to our company address together with the original invoice.
  • We will replace you with the new product free of charge according to the quantity of the defection.

Important Notice

Nexus Integration Sdn. Bhd. and its staff will not hold any responsibilities in any unwanted incidents whether directly or indirectly or/and any damages arising from the use of our products in any circumstances.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please feel free to contact us at +6017-408 7899 or email to info@nexus-integration.com.my

Thank you for choosing Nexus Integration Sdn Bhd. We appreciate your business and are here to ensure your satisfaction!